Abra Help

Abra help for brokers and group admins

Everything you do in Abra, from setting up a group to paying allowances. This help covers the current version of Abra and marks what's new for 2027.

I'm a broker

I'm a group admin

The 2027 season at a glance

  1. 1
    Set upOctober

    Plan year and dates, plans by location, contributions.

  2. 2
    EnrollmentFrom Nov 1, by group

    Shop 2027 plans, renewal emails, approvals.

  3. 3
    CloseoutWhen the window ends

    Non-responders handled, closeout email.

  4. 4
    ApplicationsEarly December

    Sign and submit, pay first premium.

  5. 5
    CoverageJanuary 1, 2027

    2027 plans start, allowance runs.

Each group's open enrollment window is set in its own enrollment period. 2026 coverage stays in force until the 2027 effective date.

Group plans follow each plan's own plan year, so their dates may differ from the ICHRA calendar above.

All topics

  • Getting startedWho this help is for, signing in, the top bar, your groups and the sections of a group.
  • Set up a groupGroup Information, locations and classes, enrollment dates, admin users and documents.
  • ICHRA setupICHRA settings, the effective date lock, new-hire waiting periods, plan sources, county plan lists, recommended plans, where employees live and rating-area classes.
  • ContributionsHow the employer contributes, by plan year, with monthly maximums and additional contributions.
  • Group plansAdding group plans, uploading plans and rates, and plans that aren't renewing.
  • EmployeesAdding, uploading and editing employees, terminations and COBRA, logins, Employee View and imports.
  • Messages and renewal emailsGroup Messages and the three renewal emails brokers send for each renewal.
  • What your employees seeThe employee home page, enrollment, and changes after enrolling.
  • ApprovalsReviewing change requests on the Dashboard, December approvals and expired requests.
  • Applications and premium paymentsICHRA applications, the application queue, routes, statuses and first premium payments.
  • Banking with AmbientICHRA banking with Ambient: setup, account information, funding, payment methods and transactions.
  • Reports, quoting and notificationsThe report catalog, saved reports, downloads, quoting and notifications.
  • Common scenariosWhat Abra does, and what you do, in everyday renewal and enrollment situations.
  • What Abra support does for youThe few actions the Abra team handles for you, and why they're locked.
  • Coming soonFeatures next on the list. Until they arrive, Abra support or your team handles them by hand.
  • Q1 2027: the new Abra experienceWhat's planned for the new Abra interface in the first quarter of 2027.