What Abra support does for you
Actions handled by Abra support
A few actions are handled by the Abra team rather than in your account. Each one could change coverage, money or compliance for many people at once, so Abra checks the impact first and keeps a record. When you ask, include the group, what you need changed, and why.
| Ask Abra support to | Why it's locked |
|---|---|
| Change an effective date after its enrollment period is created | Prices, eligible plans and applications are all built on that date |
| Switch where a group's ICHRA plan data comes from | It changes every plan and price employees see |
| Turn on features such as applications, banking, allowance runs and request expiry | Each one needs set-up and checks for your group first |
| Move a group's Ambient account | It moves where the employer's money is held |
| Restore a terminated group | Ending and restoring a group changes everyone's access and coverage |
| Set up carrier connections (EDI) and payment links | They're shared across groups and carriers |
| Confirm whether a renewal email that needs a check actually went out | Abra can check the email service's own records |
| Upload plan-year rate data for quoting | Rate data is shared by every broker's quotes |