Abra Help

Approvals

Items marked Coming soon are being rolled out and will be available soon. See What's new for 2027.

Approvals on the Dashboard

The Dashboard lists change requests waiting for a decision. Brokers see tabs for Admin, Broker, Carrier and EOI approvals, plus Expired. Group admins see Admin Approvals and Expired.

New for 2027 Brokers can approve and deny on the Admin Approvals tab too, not only on their own tab, for example when the group's admin is away.

  1. Search by employee or group name, or press Expand All.
  2. Check the request: the plan, cost and covered family members.
  3. Press Approve or Deny. If someone else on your team decides first, you're told it's already been handled.
  4. Open the request's history to see each step (see Request history).

A group admin whose Employees permission is view-only sees the requests and their history, but not Approve, Deny or the checkboxes.

Request history Coming soon

The history icon on a request opens its timeline: when it was submitted, approved, denied or expired, who acted, and their role. Steps from before this was added show dates only. From the timeline you can also open the employee's plan history.

Changes outside an enrollment window Coming soon

While an employee's open enrollment or new-hire window is open, they can save or waive coverage directly. Outside it, every change goes through a change request and your approval: Abra refuses a direct change with "Outside your enrollment window, changes need a change request". Each request starts at the admin step, or at the carrier step if it needs evidence of insurability. Brokers, and group admins with edit rights, can still save a change for an employee directly.

You always see the latest version Coming soon

If the employee resubmitted a request, you always see their latest version.

Approving in December Coming soon

In December, you can still approve requests until the employee's current coverage ends.

Expired requests Coming soon

Requests left open past their coverage window move to Expired and can no longer be approved. Expiry runs only once Abra support has switched it on for your group.