| An employee shops for 2027 during open enrollment |
Saves the choice for 2027 and leaves 2026 coverage as it is |
Nothing |
| An employee has a life event in November 2026 |
Shows 2026 plans and prices for the event's date and sends you the change |
Approve or deny it on the Dashboard |
| A new hire starts during 2027 open enrollment |
Offers coverage dates from the end of the waiting period |
Check the group's waiting period is right |
| An employee completed enrollment, then wants to change it |
Sends the change to you for approval |
Approve, deny, or reopen their enrollment |
| An employee resubmits a change with a different plan |
Shows you their latest version |
Review it and decide |
| Two admins open the same request |
Accepts the first decision and tells the second it's been handled |
Refresh |
| A request is still waiting in December |
Keeps it open until the employee's current coverage ends |
Decide before then |
| An employee doesn't respond by the deadline |
Records the group's Non-Responder Action; applying it automatically is coming soon |
Abra support works through non-responders with you after the window closes |
| An employee wants a plan that isn't recommended, and recommended-only is on |
Doesn't let them choose it |
Ask your broker. Brokers can save it with a reason, which is kept on record. |
| The group has no recommended plans for an employee's location |
Shows no recommended plans; More Plans stays open |
Set up recommended plans by location, or copy last year's |
| You need to change a locked effective date |
Keeps the date locked |
Ask Abra support, with the reason |
| A renewal email shows it needs a check |
Doesn't send it again on its own |
Brokers: press Release stuck sends. Group admins: ask your broker |
| An admin with view-only rights tries to save |
Refuses the change |
Ask someone with edit rights |
| The funding check shows a shortfall |
Warns on Funding and Applications |
Add funding |
| An employee's address has no state |
Flags them on the Employees list |
Add the state; plans and prices depend on it |
| An employee moves to another county |
Starts the new county on the 1st of next month and notifies the broker |
Check the employee's plan, class and contribution (Where employees live) |
| An employee saves a plan after its price changed |
Stops the save, quotes again and keeps the plan selected |
Nothing; the employee saves again (If prices change) |
| An address is pasted with the city, state and ZIP in the street line |
Moves them out of the street line when you save |
Check the city, state and ZIP |
| A group plan won't renew next year |
Once you untick Offer at open enrollment, stops offering it during open enrollment and keeps current coverage until its plan year ends |
Untick it on the Plans list before enrollment opens |